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• Bristol City Council2
• Community transport1
• COVID-191
• Health & wellbeing1
• Help @symes2
• Rubbish & recycling2

Bristol City Council

• Bristol City Council Assistance & Guides Following CSP’s closure

  Click HERE to open Bristol City Council's easily accessible assistance and guides. Within this document, you will find guides on how to:

  1. Contact Bristol City Council
  2. Apply for Housing Benefit / Council Tax Reduction
  3. Provide evidence in support of a claim using a computer
  4. Provide evidence in support of a claim using a smartphone or a tablet
  5. Manage your Housing Benefit online
  6. Pay online - Council bills, fines and invoices; Direct Debit for Council Tax and Rent
  7. Manage your Rent Account online
  8. Request a new or replacement payment card
  9. Report a repair online
  10. Manage your Council Tax online
  11. Other ways to pay - Hartcliffe, Fishponds, Southmead and Ridingleaze

• How do I contact Bristol City Council?

  • Many of Bristol City Council's services are available online at bristol.gov.uk and you can register for a Bristol Account allowing you to access information about the services you use, for example viewing your rent balance or see how your housing benefit is worked out.
  • Please see contact details below: (Click links for online services, otherwise call number stated) -

   

  • Housing Benefit and Council Tax Reduction - make a claim, report a change in circumstances, manage your claim online or call 0117 922 2300

   

  • Council Tax - pay your bill, tell Bristol City Council you're moving, discounts and exemptions or call 0117 922 2900

   

  • Waste and Environmental Services - report missed collection, report street issues, order bins, recycling information, bulky waste collection or call 0117 922 2100

   

  • Council Housing - pay your rent, report repairs, make tenancy changes, order keys, report a problem in a communal area or call 0117 922 2200

   

  • Home Choice Bristol - apply for council or housing association properties information about priority and bands or call 0117 922 2400

   

  • Housing Advice - find out what help you can receive if you're homeless, or think you might be in the future or call 0117 352 6800

   

  • Residents Parking, Blue Badges & Travel Cards - residents parking, disabled parking & concessionary travel or call 0117 922 2600

   

Community transport

• How can I book to travel on the CATT Bus?

  You can call into the office in the @symes Community Building or you can contact the CATT team on 0117 3773451. You can find more information about CATT here.

COVID-19

• Where can I find out the current COVID-19 information?

  Visit the COVID-19 page within our website: https://hwcp.org.uk/covid19/  Or visit: https://www.nhs.uk/conditions/coronavirus-covid-19/ https://www.gov.uk/coronavirus

Health & wellbeing

• How can I get support with drug and alcohol issues?

  Hawkspring give 1-2-1 support for drug and alcohol issues. They can be contacted on 0117 9642859 Monday – Friday. They are based in the @symes Building next door to Greggs.

Help @symes

• When are the Family Law advice people in the building?

  The Family Law are in the @symes Building 12.30-14.30 every Thursday.

• My Nan is feeling isolated and needs to get out more, are there any groups she could attend?

  On a Thursday's (10.00 am – 13.00 pm) there is a group called Needles Knitting, just come along and join in, it’s a great place to meet new friends and also do some knitting.

Rubbish & recycling

• Where can I get waste bags for my recycling box?

  You can collect waste bags from the Library in the @symes Building, the Library is open every day but it is closed all day on Tuesday.

• How can I get my rubbish collected if the bin men missed it?

  You can call the Council 0117 9222000 or report on Bristol City Council's website: https://www.bristol.gov.uk/bins-recycling/missed-bin-collection