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Find answers – HWCP
Contact us on +44 (0)117 903 8044

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Have you got a question about Hartcliffe & Withywood Community Partnership or the services we provide? Check out our FAQ’s to see if you can find the answer your looking for.

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Browse F.A.Q. Topics

Bristol City Council

  • Bristol City Council Assistance & Guides Following CSP’s closure
    Click HERE to open Bristol City Council's easily accessible assistance and guides. Within this document, you will find guides on how to:
    1. Contact Bristol City Council
    2. Apply for Housing Benefit / Council Tax Reduction
    3. Provide evidence in support of a claim using a computer
    4. Provide evidence in support of a claim using a smartphone or a tablet
    5. Manage your Housing Benefit online
    6. Pay online - Council bills, fines and invoices; Direct Debit for Council Tax and Rent
    7. Manage your Rent Account online
    8. Request a new or replacement payment card
    9. Report a repair online
    10. Manage your Council Tax online
    11. Other ways to pay - Hartcliffe, Fishponds, Southmead and Ridingleaze
  • How do I contact Bristol City Council?
    • Many of Bristol City Council's services are available online at bristol.gov.uk and you can register for a Bristol Account allowing you to access information about the services you use, for example viewing your rent balance or see how your housing benefit is worked out.
    • Please see contact details below: (Click links for online services, otherwise call number stated) -
    • Council Tax - pay your bill, tell Bristol City Council you're moving, discounts and exemptions or call 0117 922 2900
    • Waste and Environmental Services - report missed collection, report street issues, order bins, recycling information, bulky waste collection or call 0117 922 2100
    • Council Housing - pay your rent, report repairs, make tenancy changes, order keys, report a problem in a communal area or call 0117 922 2200
    • Home Choice Bristol - apply for council or housing association properties information about priority and bands or call 0117 922 2400
    • Housing Advice - find out what help you can receive if you're homeless, or think you might be in the future or call 0117 352 6800

Community transport

  • How can I book to travel on the CATT Bus?
    You can call into the office in the @symes Community Building or you can contact the CATT team on 0117 3773451. You can find more information about CATT here.


Health & wellbeing

  • How can I get support with drug and alcohol issues?
    Hawkspring give 1-2-1 support for drug and alcohol issues. They can be contacted on 0117 9642859 Monday – Friday. They are based in the @symes Building next door to Greggs.

Help @symes

  • When are the Family Law advice people in the building?
    The Family Law are in the @symes Building 12.30-14.30 every Thursday.
  • My Nan is feeling isolated and needs to get out more, are there any groups she could attend?
    On a Thursday's (10.00 am – 13.00 pm) there is a group called Needles Knitting, just come along and join in, it’s a great place to meet new friends and also do some knitting.

Rubbish & recycling

  • Where can I get waste bags for my recycling box?
    You can collect waste bags from the Library in the @symes Building, the Library is open every day but it is closed all day on Tuesday.
  • How can I get my rubbish collected if the bin men missed it?
    You can call the Council 0117 9222000 or report on Bristol City Council's website: https://www.bristol.gov.uk/bins-recycling/missed-bin-collection