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Coronavirus Information – HWCP
Contact us on +44 (0)117 903 8044

Coronavirus Information

As this is an ever changing situation keep checking this page for updates.

The @symes Community Building and Library is still currently closed until further notice. The CATT bus service is restarting but operating at a reduced service. Tenants are returning but observing social distancing and building measures to control infection.

Please email reception@hwcp.org.uk for further information.

We are working hard to make the building safe for the community we serve. We hope to be back open as soon as possible.

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Coronavirus self isolating

  • You have been advised to shield by a health professional.
  • You are vulnerable for another reason, (for instance, due to disability, pregnancy, aged over 70, you have a long-term condition such as Parkinson’s or epilepsy, or are vulnerable due to a mental health condition.
  • You have caring responsibilities.
  • You are self-isolating because you have been diagnosed with COVID-19 or have symptoms, or you’ve been in contact with someone who has.
  • You have been instructed to self isolate by the ‘Test and Trace’ service,  because you’ve been near someone infected.
  • You are self-isolating ahead of planned hospital care.
  • You have been instructed to self-isolate following entry into the country.

If you are instructed to self-isolate and do not have access to the internet to order shopping on-line, support could be arranged by contacting:

  • We are Bristol – 0800 694 0184 – self-isolating only.
  • NHS volunteer responders  – 0808 186 3646 until December 2020.
  • www.gov.uk

How to protect yourself

  • You must wear a face covering by law in some public places, unless you have a face covering exemption because of your age, health or another condition.
  • Avoid close contact with anyone outside of your household.
  • Always wash your hands when you get home or into work with soap and running water for at least 20 seconds, or hand sanitizer if soap and water not available.
  • Stay at least 2 metres (3 steps) away from other people as much as possible.
  • Ask friends, family or neighbours to pick up shopping and medicines for you.


  • The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell.
  • New, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

If you have any of these symptoms, please arrange a test for yourself.

Use the 111 online coronavirus service to find out what to do.

Only call 119 if you cannot get help online.