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Coronavirus Information – HWCP
Contact us on +44 (0)117 903 8044

Coronavirus Information

As this is an ever changing situation keep checking this page for updates.

The @symes Community Building and Library are closed until further notice.

The CATT Community Bus restarted early September and are operating at a reduced service. Please contact the CATT team for further information: 0117 903 8021 / 0117 277 3451

We are working hard to make the building safe for the community we serve. We hope to be back open as soon as possible.

Please email reception@hwcp.org.uk for further information.

BS13’s response to COVID-19

COVID-19 is an illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Please visit www.gov.uk/coronavirus for full up to date guidance.

A new drive-through mobile testing unit has opened at Hengrove Leisure Park. It will be operating on an appointment-only basis and is open daily from 10:30am to 3.30pm.
In addition to this site, there are two other mobile testing units at Portway Park and Ride and Brislington Park and Ride and two local testing sites at Netham Park and at the rear of Victoria Rooms. Please note, there is a 2.1m height restriction at both Park and Ride sites.
If you have any of the coronavirus symptoms, including a new continuous cough, a high temperature or a loss or change to your sense of smell or taste, you must book a test on nhs.uk/coronavirus or call 119.
If you do not have a vehicle and are unable to get to a testing site, you can order a home test on the same website you would book a test.

National restrictions from 5th November

Applies to: England (see guidance for WalesScotland and Northern Ireland)

COVID-19 case numbers are rising rapidly across the whole of the UK and in other countries. We must act now to control the spread of the virus. The single most important action we can all take to fight coronavirus is to stay at home, to protect the NHS and save lives.

When we reduce our day-to-day contact with other people, we reduce the spread of the infection. That is why, from Thursday 5 November until Wednesday 2 December, you must:

  1. Stay at home, except for specific purposes.
  2. Avoid meeting people you do not live with, except for specific purposes.
  3. Close certain businesses and venues.

These new measures will reduce the growth rate of the virus, which will:

  • prevent the NHS from being overwhelmed
  • ensure schools, colleges and universities can stay open
  • ensure that as many people as possible can continue to work

Until 00.01am on Thursday 5 November, the relevant Local Covid Alert Level measures will continue to apply in the area where you live. From 00.01 on Thursday 5 November these national restrictions replace the local restrictions in your area.

The new measures will apply nationally for four weeks up to Wednesday 2 December. At the end of the period, we will return to a regional approach, based on the latest data.

These measures will be underpinned by law. Police and other authorities will have powers to give fines and break up gatherings.

You can help to protect your friends and family by downloading the NHS COVID-19 App to keep updated on the latest guidance from Thursday 5 November

There is separate guidance for households with a possible or confirmed coronavirus infection.

NHS Test and Trace Support Payment

In September, the government announced a new package to support and enforce self-isolation.

From 28 September, individuals with low incomes will be entitled to a Test and Trace Support Scheme payment of £500 if they are required to self-isolate. In order to qualify for this payment they must meet the following four criteria:

  • Have been told to stay at home and self-isolate by NHS Test and Trace, either because they have tested positive for coronavirus or have recently been in close contact with someone who has tested positive
  • Are low paid employed or self-employed
  • Are unable to work from home and will lose income as a result
  • Are currently receiving Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

The council can also make discretionary payments of £500 to those who don’t receive one of the qualifying benefits, but are on a low income and could suffer financial hardship as a result of not being able to work.

The council opened applications on Monday 12 October but payments can be backdated to 28 September.

Please visit bristol.gov.uk/testandtracepayment for more information and to apply

Coronavirus self isolating

  • You have been advised to shield by a health professional.
  • You are vulnerable for another reason, (for instance, due to disability, pregnancy, aged over 70, you have a long-term condition such as Parkinson’s or epilepsy, or are vulnerable due to a mental health condition.
  • You have caring responsibilities.
  • You are self-isolating because you have been diagnosed with COVID-19 or have symptoms, or you’ve been in contact with someone who has.
  • You have been instructed to self isolate by the ‘Test and Trace’ service,  because you’ve been near someone infected.
  • You are self-isolating ahead of planned hospital care.
  • You have been instructed to self-isolate following entry into the country.

If you are instructed to self-isolate and do not have access to the internet to order shopping on-line, support could be arranged by contacting:

  • We are Bristol – 0800 694 0184 – self-isolating only.
  • NHS volunteer responders  – 0808 186 3646 until December 2020.
  • www.gov.uk

How to protect yourself

  • You must wear a face covering by law in some public places, unless you have a face covering exemption because of your age, health or another condition.
  • Avoid close contact with anyone outside of your household.
  • Always wash your hands when you get home or into work with soap and running water for at least 20 seconds, or hand sanitizer if soap and water not available.
  • Stay at least 2 metres (3 steps) away from other people as much as possible.
  • Ask friends, family or neighbours to pick up shopping and medicines for you.


  • The most common symptoms of COVID-19 are recent onset of a new continuous cough or a high temperature or a loss of, or change in, normal sense of taste or smell.
  • New, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual).

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

If you have any of these symptoms, please arrange a test for yourself.

Use the 111 online coronavirus service to find out what to do.

Only call 119 if you cannot get help online.