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Coronavirus Information

As this is an ever changing situation keep checking this page for updates.

The @symes Community Building, CATT office and Libraries are currently closed until further notice.

Bristol coronavirus hotline goes live

A dedicated telephone hotline has been launched in Bristol to help the city’s most vulnerable citizens during the coronavirus pandemic.

The We Are Bristol support phone number – 0117 352 3011 – went live today (Tuesday 31 March) and will offer a lifeline to isolated and worried residents across the city.

Call handlers will be on available during office hours (8.30am-5pm, Monday to Friday) for anyone with a wide range of needs, including obtaining food supplies, other essential items and medication. They can also help arrange follow-up support with different organisations.

COVID-19 is a new illness that can affect your lungs and airways. It’s caused by a virus called coronavirus.

Stay at home to stop coronavirus spreading

Everyone must stay at home to help stop the spread of coronavirus.

You should only leave the house for 1 of 4 reasons:

shopping for basic necessities, for example food and medicine, which must be as infrequent as possible

one form of exercise a day, for example a run, walk, or cycle – alone or with members of your household

any medical need, or to provide care or to help a vulnerable person

travelling to and from work, but only where this absolutely cannot be done from home

How to avoid catching or spreading the coronavirus:


Avoid close contact with anyone with people who have symptoms of coronavirus

Avoid close contact with anyone outside of your household

Work from home, if you can

Wash your hands with soap and water often – do this for at least 20 seconds

Always wash your hands when you get home or into work

Use hand sanitiser gel if soap and water are not available

Cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

Put used tissues in the bin immediately and wash your hands afterwards

Use phone, online services, or apps to contact your GP surgery or other NHS services

Does your neighbour need your help?

With the Covid-19 virus affecting people across the country, your neighbour may need your help if they become unwell. Can you help your neighbour by:

Making sure they have enough food and other general supplies to cover a few days – there is no need to panic buy

Walking their dog, picking up a prescription, putting out their bins or taking in a parcel

Phoning, Skyping or Facetiming them so they can see a friendly face, helping to reduce their isolation

Checking if any of their planned appointments have been cancelled before they travel

Making sure all people are able to cook and provide for themselves when necessary advice about batch cooking for the freezer and following simple recipes

Who’s at high risk from coronavirus

Coronavirus can make anyone seriously ill, but there are some people who are at a higher risk.

For example, you may be at high risk from coronavirus if you:

have had an organ transplant

are having certain types of cancer treatment

have blood or bone marrow cancer, such as leukaemia

have a severe lung condition, such as cystic fibrosis or severe asthma

have a condition that makes you much more likely to get infections

are taking medicine that weakens your immune system

are pregnant and have a serious heart condition

How to protect yourself if you’re at high risk

If you’re at high risk of getting seriously ill from coronavirus, there are extra things you should do to avoid catching it.

These include:

not leaving your home – you should not go out to do shopping, pick up medicine or exercise

stay at least 2 metres (3 steps) away from other people in your home as much as possible

Ask friends, family or neighbours to pick up shopping and medicines for you. They should leave them outside your door.

If you need help getting deliveries of essential supplies like food, you can register to get coronavirus support.


a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)

a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Only call 111 if you cannot get help online.