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Why were the Customer Service Points closed? – HWCP
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Why were the Customer Service Points closed?

On 13th October 2016 Bristol City Council opened a public consultation on its draft Corporate Strategy and budget savings proposals to close a funding gap of £100m+ over the coming 5 years.

Part of the proposals included the closure of the outer Citizen Service Points in Hartcliffe, Fishponds, Southmead and Ridingleaze (Lawrence Weston).

  • When was this decided?
  • The consultation closed on 5th January 2017 and the budget proposals were passed over for consideration by Cabinet.
  • At the Full Council meeting on 21st February the main budget recommendations were approved without any amendments. Two weeks later it was decided that the closure date for the CSP’s would be 31st March 2017.
  • What do I do now?
  • The remaining Citizen Service Point is at 100 Temple Street in the city centre, near Temple Meads train station. However, many of Bristol City Council’s services are available online, such as paying bills or rent, and providing evidence for benefit claims. There are still phone lines into the contact centre where the majority of service enquiries can be answered.

An alternative to Scancoin machines for council tenants paying rent in cash is to use a yellow payment card at Post Offices or shops where PayPoint is accepted.